Responsibilities and Duties:
•Diagnose & repair lift trucks and other identified products
•Communicate with the customer and provide a high level of customer satisfaction.
•Perform only those repairs clearly and specifically requested by the owner of the lift truck or product.
•Thoroughly document and assess the condition of the product related to other repairs that are not part of the repair or quote
•Accurately account for all paid labor hours
•Accurately account for all parts used and for van parts inventory
•Submit complete documentation for all work in a timely manner, as required by management
•Maintain cleanliness of equipment, tools, van and customer facility while working there
•Keep your service van clean, neat, and well serviced at all times
•Maintain company tools in working order and return them to the shop after use
•Adhere to all Company Policies and Work Rules.
•Make repairs accurately and timely with minimum required call-backs or re-work
•Keep manager advised of job progress, delays, changes, status, etc.