Guest Service Agent

NYC, NJ 10004
United States

Job Start Date
Experience Required
Employment Type
PartTime/Full Time
No Travel

Job Description
Statue Cruises, LLC is looking for friendly, upbeat, and experienced candidates to join our Guest Services Team!  Full time and part time positions available in both our Battery Park, NY and Jersey City, NJ ticket offices. 
Statue Cruises Guest Service Agents are the first point of contact for visitors to Liberty and Ellis Island. Friendly, upbeat attitude a must in order to provide excellent customer service.
   Responsibilities include:
   Greeting and guiding customers.
   Providing visitors with correct information about the ferry arrival/departure times.
   Outdoor line management
   Preparing guest servicing reports, synthesizing customer comments and reporting general servicing    issues to management.
   Ensure that current ferry arrival/departure schedules and appropriate signage are posted.
   Perform cashier duties on as needed basis.

We are a quality hospitality organization that serves the public year round. Working weekends and holidays may be required.

Equal Opportunity Employer - Disability and Veterans

Job Requirements
Previous customer service experience preferred