IT Support Specialist

Citron Hygiene
13 Linnell Circle
Billerica, MA 01821
United States

Job Start Date
Manages Others
Experience Required
Employment Type
Work Schedule

Job Description


Position Title: IT Support Specialist

Job Status: Full Time, Entry Level

Department: IT

Reports To: Senior IT Support Analyst


Position Summary

Citron Hygiene is looking to hire a full-time IT Support Specialist located on-site at the US Headquarters in Billerica, MA. Reporting to the Senior IT Support Analyst, the ideal candidate should be a quick learner, have excellent customer service and communication skills, and proven ability to troubleshoot and handle day-to-day operations within an IT Help Desk team.

Duties and Responsibilities

Under the supervision of the Senior Support Analyst, the duties and responsibilities of the IT Support Specialist include, but are not limited to, the following:

§ Setup and troubleshoot PC and Laptop computers.

§ Assist with testing and evaluating new technology to meet business needs.

§ Support end users by researching solutions, proactively identifying issues, guiding users through corrective procedures.

§ Responsible for installing, diagnosing and resolving computer hardware, software, printer issues.

§ Setup and troubleshoot mobile devices including iPhones and Androids.

§ Maintain User Accounts and Security Groups, Policies (Office 365, Active Directory MDM Jamf).

§ Log and maintain hardware, software and licenses changes.

§ Understanding of Network and basic troubleshooting.

§ Being able to verify the accuracy of information with discretion, confidentiality and having great attention to detail.

§ Other related duties as needed.

Minimum Requirements

§ Minimum 2 years of related IT experience

§ Minimum of an Associate’s degree or equivalent

§ Proficiency in Microsoft Office and Suite Programs

§ 1-2 Years of Customer Service experience

§ Ability to successfully navigate and connect with departments tactfully and with diplomacy

§ Effective time management skills with the ability to manage multiple priorities

§ Strong communication

Working Conditions

§ Work normal business hours but may be required to do some work in the evenings or outside normal working hours;

§ Required to work in a busy, open area which may result in constant interruptions; and

§ Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.


· Company paid health & dental

· 401k plan with employer match provision

· Longer term disability & life insurance coverage

· Competitive voluntary benefits

· Paid sick and vacation time

· Paid holidays

Resumes may be forwarded to:


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Citron Hygiene
Tracy Williams
13 Linnell Circle
Billerica MA 01821
United States