Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience.
5+ years of increasing Service Delivery and Operations Management responsibilities of product and service delivery within technology services or related industries.
Proven management experience with ability to lead employees to achieve or surpass results.
Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.
Strong interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives.
Strong experience handling employee issues and making sound judgment decisions in this area.
Demonstrated success in compiling, analyzing, and presenting financial and performance data.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems. Service Now and SAP experience are preferred.
Successful history of managing change and continuous improvement.
This position will have direct supervisory requirements