1913 Senior Director - Delivery, North America


Plano, TX
United States

Experience Required
Yes

Job Description

Senior Director - Delivery, North America

PLANO, TX, United States
Job Identification
1913
Locations
  • PLANO, TX, United States
Posting Date
10/10/2022, 05:04 PM
Job Schedule
Full time
Job Shift
Day

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Job Description

Black Box is looking for a Sr. Director - Delivery, North America to transform the processes, achieve Gross Margin targets, and deliver or exceed all performance metrics, Drive the team to work collaboratively across all levels and departments of the organization and ensures a seamless transition of work activities to execute operations functions.    A successful leader will develop and implement a strategic vision for the delivery team in alignment with overall company objectives. 

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

Location:  Plano, TX

Primary Roles & Responsibilities:

  • Provide leadership and attainment of performance metrics for service and delivery for North American delivery team.
  • Direct, implement and continuously improve operational strategies, business plans, goals, core competencies and processes for field services to support overall company objectives.
  • Develop annual budget, OPEX, gross profit targets and financial metrics in partnership with senior leadership that aligns to market costs for competitive services.  Lead field services organization in the achievement of all financial targets.
  • Develop forward thinking labor sourcing strategies for field services that align with business direction and demand planning.
  • Manage demand planning for North America field services requirements.
  • Collaboration with GSI procurement team on subcontract labor strategies for continued efficiencies and cost improvements.
  • Enhance a strong service-oriented environment for both internal and external customers, focused on problem prediction, detection, and resolution.  Lead delivery team to surpass customer satisfaction and achieve internal and external SLAs. 
  • Oversee or support union negotiations and understand the collective bargaining agreements as applicable.
  • Achieve performance targets established by leadership for applicable Key Performance Indicators. 


Education / Experience Requirements

  • Bachelor’s Degree in Business, Operations Management or related field, or equivalent, relevant experience.
  • Minimum of 7 years with increasing Operations Management responsibilities of product and service delivery within the technology services industry.  Leadership experience with field service delivery/deployment functions preferred.
  • Excellent leadership and management skills with ability to influence and inspire action through strong decision-making skills coupled with ability to engage, motivate, evaluate and mentor team members to achieve results.

Proven ability to effectively lead change within an organization, understands how change affects employees and utilizes strategies to reduce risk to the organization

 

Supervisory Responsibility

This position will supervise managers.

#LI-WC1


 
Job Requirements
Education / Experience Requirements:

Bachelor’s Degree in Business, Operations Management or related field, or equivalent, relevant experience.
Minimum of 7 years with increasing Operations Management responsibilities of product and service delivery within the technology services industry. Leadership experience with field service delivery/deployment functions preferred.
Excellent leadership and management skills with ability to influence and inspire action through strong decision-making skills coupled with ability to engage, motivate, evaluate and mentor team members to achieve results.
Ratings
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