Assistant Manager, Retail - New Orleans Saints

New Orleans, LA 70112
United States

Employment Type
PartTime/Full Time
Work Schedule

Job Description
Our global Fanatics Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf’s Ryder Cup. Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.
The Assistant Manager will report to the Associate General Manager and/or General Manager and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events.
General Duties & Responsibilities:  
    • Drive operational excellence and strategic plans by performing actions that support company objectives
    • Drive back of house operations, Lead stockroom organization
    • Execute the implementation of all Company initiatives through clearly communicated objectives and team priorities
    • Analyze metrics, daily operations, and P&L to identify opportunities and build initiatives
    • Quickly adapt and deliver in a fast-paced, high growth environment while leading change
    • Demonstrate and maintain the highest levels of fan experience
    • Incorporate Fanatics values when planning daily operational excellence for the Team based off direction
    • Recruit and build a strong team in partnership with Associate General Manager and/or General Manager while driving a culture of high performance and engagement that translates into an outstanding fan experience
    • Assess internal talent and recommend a succession plan for employees
    • Execute ‘Manager on Duty’ responsibilities when appropriate
Education, Experience, & Requirements:  
    • Bachelor’s degree or equivalent work experience preferred, not required
    • Minimum two or more years of retail management experience, preferably flagship store/high profile
    • Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
    • The highest level of integrity and ethics, both professional and personal
    • Experience managing a team of non-exempt employees strongly preferred
    • Showed strength in the Microsoft Office Suite and retail point of sales systems
    • Travel as required to In-Venue Retail sites, hot markets and other business needs as assigned
Job Knowledge, Skills and Abilities:  
    • Ability to identify key business metrics to develop appropriate plans to drive results
    • Knowledge of fan base to ensure actions taken are in support of improving the needs of the marketplace
    • Experience with retail finance, including P&L management
    • Shown written and verbal communication skills
    • Ability to lead operational excellence
    • Ability to work independently while still adhering to company/departmental standards
    • Ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow up as necessary
    • Understanding of basic employee relations to comply with company policies, state and/or local laws and union activity in applicable
    • Ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution
Physical Demands: 
    • Regularly required to sit stand, reach, bend and move about the facility as needed
    • Must be able to lift and carry up to 30 lbs.
    • Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

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