Associate Field Service Engineer

Ultima Genomics
7979 Gateway Blvd
Newark, CA 94560
United States

Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Work Schedule
Some Travel

Job Description
Rapidly growing life sciences technology company


Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health. 
We are searching for motivated Associate Field Service Engineers to train for our Field Service Development Program!

Immerse yourself in a 6 month program at our San Francisco Bay Area headquarters to learn how to be a field service engineer at a cutting edge genomics startup before being placed at one of our many client sites in regions across the country. In the 6 months, you will work side by side with our Engineering, Operations, Research and Commercial groups to learn about our tool from end to end. You will not spend time behind a desk. You will get hands on training on our production line, engineering labs and in the field with our experts as we work together to launch the next big thing in genomics.

How You’ll Contribute

  • Provide on-site service to one account, repair and/or installation of company instrumentation currently under development
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
  • Exceed customer expectations of service, support, and the product under development
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
Job Requirements
Qualifications, Skills, Knowledge & Abilities

BS in science or engineering
Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
Ability to relocate to any US city at our client site, after our six-month program
Good people skills with the ability to work independently and in a group
Talented at building prototypes from preliminary drawings and schematics
Meticulous and detail oriented. Excellent organizational and communication skills
Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Experience in biotech industry is a plus
Ability to travel 50% of the time, when necessary

We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws.
Ultima Genomics
Susanne Shahrodizadh
7979 Gateway Blvd
Newark 94560
United States

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