Clinic Business Specialist
Department of Speech and Hearing Sciences
University of Illinois at Urbana-Champaign
The Department of Speech and Hearing Sciences (SHS) seeks a full-time (12-month) Clinic Business Specialist. This position will provide managerial assistance for the Clinic Director and ensure the efficient operation of the Audiology and Speech-Language Pathology Clinic. Duties include scheduling, front desk and patient communication, filing and billing support including verification of insurance eligibility and obtaining prior authorizations for services.
The University of Illinois is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO Major
Duties and Responsibilities
Financial and Patient Insurance
- Responsible for monitoring patient accounts, applying payments, submission of insurance claims, and reconciling claims to the Patient Benefit statements. Assists patients who have problem accounts and/or delinquent accounts; sets up preliminary pay schedules when appropriate; refers patients with complex account problems and/or severely delinquent accounts to Clinic Director or to other staff, as designated.
- Submits requests for individual pre-authorizations for visits and durable medical equipment through insurance companies; contacts insurance companies to complete verification process and/or check benefits for patients. Verifies outside referring providers; confirms patient insurance and prior authorization status/referral status by completing eligibility checks to maximize reimbursement. Checks clinician status in various portals where required for insurance provider assurance per terms of the contract, and documents such.
- Works with Clinic Director and other designated personnel to investigate and follow up on special account actions; completes necessary forms and records and forwards to appropriate offices (such as refunds, write-offs, or adjustments).
- Establishes and maintains contact with appropriate third party payer agencies for referral purposes; processes related forms and maintains appropriate follow up.
- Oversees collection of co-payment or appointment fees at patient check-in/out.
- Creates bills and collects payments for off-site services provided by our clinicians.
- Processes clinic check and cash income and credit card transactions at time of service to post to patients’ accounts. Prepares department deposits for both clinics per OBFS policy and submit the deposits to cashiering. Prepares monthly sales tax report for the audiology clinic and file backup for said report
Scheduling and Patient Satisfaction
- Maintains the reception area by answering patients' questions and providing clinic reception duties. Greets and checks in patients and visitors. Keeps patient contact information updated. Answers or refers inquiries. Maintains a friendly, welcoming and well-organized front office for patients and staff.
- Oversees appointment scheduling process. Schedules appointments in person or by telephone. Maintains accurate scheduling log. Responds to email inquiries to schedule appointments. Completes patient intake information. Assists patients with rescheduling appointments and other scheduling issues. Checks in patients and ensures availability of treatment information by filing and retrieving patient records. Creates and maintains patient accounts in Clinic Note by obtaining, recording, and updating personal and insurance information and maintaining HIPAA compliance. Sends correspondence as directed to outside entities.
- Develops operating procedures and guidelines for reception and referral personnel; creates, maintains, and updates procedure manuals; ensures proper development and implementation of procedures and guidelines by support staff.
- Supervises student workers in the reception area.
- Assists Clinic Director in the development of unit operating procedures and guidelines; ensures proper implementation of procedures and guidelines by support staff; maintains and updates procedures manuals.
- Inspects all assigned locations, ensuring safety, cleanliness, appropriate levels of supplies, and properly functioning equipment.
- Conducts fiscal inventory of supplies, equipment and furnishings; maintains records to document changes in that inventory.
- Orders all clinic materials for the clinic, including hearing aids, etc. Prepares shipments of durable medical equipment (hearing aids).
- Process purchase requests with iBUY, P-card and T-card following OBFS policies.
- Run monthly reports from Clinic Note, and other systems and share with AHS Business Office.
- Administrative support for the clinic director; manage clinic director’s calendar.
- Participates in clinical staff and student orientations, and coordinates or conducts ongoing staff development programs.
- Make travel arrangements for clinical faculty in a manner that conforms to the policies and procedures of the university and submit the payments for the same through the TEM system.
- Assist with processing credentialing paperwork for new and current insurance providers.
Perform other duties as assigned and appropriate.
Salary and Appointment Information
This is a full-time Civil Service Business Administrative Associate position appointed on a twelve 12 month service basis. The expected start date is as soon as possible after the closing date. Salary is commensurate with experience and qualifications.
Application Procedures and Deadline Information
Applications must be received by July 05, 2022. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
Step 1) Submit the Staff Vacancy Application.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials including bachelor's degree (required) and master's degree or higher (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, please contact AHS HR at firstname.lastname@example.org. For questions regarding the application process, please contact 217-333-2137.
University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.
As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.
The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.