Customer Care Representative


Jackson & Coker
2655 Northwinds Pkwy
Alpharetta, GA 30009
United States

Category
Industry
Healthcare / Health Services
Manages Others
No
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

About the Job:

You will assist the Customer Support team with all administrative responsibilities required to place a healthcare provider with a healthcare facility. Complete various projects and miscellaneous requests in a timely manner while promoting Jackson & Coker’s professional image.

Additional Details:

  • Track and upload various documents
  • Update database on an ongoing basis
  • Maintain and distribute reports
  • Ensures customer needs are satisfied and keep them informed of all arrangements
  • Provide back-up coverage for Reception Team on an as needed basis
  • Assist Service Coordinator Team with miscellaneous requests and special projects as needed

Requirements:

  • Previous customer care experience preferred.
  • Excellent verbal and written communication skills and the ability to listen effectively.
  • Solid organizational and time management skills.
  • Self-motivated with the ability to work independently as well as in a team environment.
  • Ability to multitask, work under pressure and sustain a fast paced work environment with a professional presence.
  • Proficient in Word, Excel and PowerPoint with good computer skills and typing abilities

Here’s Why The Atlanta Journal-Constitution Ranks Jackson & Coker A Top 5 Mid-Sized Workplace:

CAREER LONGEVITY: Jackson & Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.

TRAINING: No medical experience is required. You will be trained and mentored by the best in our industry. In-depth orientation and ongoing training will prepare you to succeed in this key role.

STATE-OF-THE-ART FACILITIES: Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.

CULTURE: Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.

For more about this job, please contact:

Christa Scollard at CareersJCLT@jacksonandcoker.com or 800.272.2707

EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status.

Job Requirements
High school graduate required. Bachelor's degree preferred.
Previous customer care experience preferred.
Excellent verbal and written communication skills and the ability to listen effectively.
Solid organizational and time management skills.
Self-motivated with the ability to work independently as well as in a team environment.
Ability to multitask, work under pressure and sustain a fast paced work environment with a professional presence.
Proficient in Word, Excel and PowerPoint with good computer skills and typing abilities
Ratings
Employer
Jackson & Coker
Christa Scollard
2655 Northwinds Pkwy
Alpharetta GA 30009
United States

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