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Customer Service Representative (San Diego, California)


KAIZEN COLLISION CENTER
2111 Morena Blvd.,San Diego, CA 92110
San Diego, CA 92110
United States

Category
Industry
Automotive / Motor Vehicles / Parts
Application Closing Date
6/21/2024
Experience Required
Yes
Pay
From $17 To $24.00
Per Hour
Employment Type
Full Time
Work Schedule
Full-Time
Secondary Military Specialty
Any
Service Branch
All Branches

Job Description

Kaizen Collision Center

Contact No.: 623.258.0577

 

UPDATED JOB OPENING! (URGENT)

Job Opening: Customer Service Representative

Job openings are available at the following Kaizen Collision Center branch locations across various states.

 

California branch location:

·       2111 Morena Blvd., San Diego, CA 92110

 

Position Title: Customer Service Representative

Department: Operations

Reports to: General Manager

 

Position Summary:

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.

Responsibilities:

•Review with customers and walk through the repair process: Greet customers by phone or in person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.

•Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.

•Perform administrative tasks: Administrative tasks include collecting payments, updating the rentals management portal (ARMS), supporting the general manager with expense documentation, and conducting Accounts Receivable follow-up.

•Additional responsibilities as assigned.

Job duties/Job descriptions may be adjusted or added based on the needs of the business or at management's discretion

 

For Quick Applications, apply through any of  the following :

·       Kaizen Career Portal: Job Opportunities (paycomonline.net)  -recommended

·       Website: https://www.kaizenautocare.com/

·       Or Direct Email to: tracy.sullivan@kaizencollisioncenter.com (Director of Talent Acquisition)

·       contact #623.258.0577

·       Or Apply in person @ the Company job site

  

Job Type: Full-time

 

Salary: From $17.00 to $24.00 per hour                      

Posted salary is an approximation and subject to change depending on experience.

 

Benefits:

·       401(k)

·       401(k) matching

·       Dental Insurance

·       Health insurance

·       Paid time off

·       Vision insurance

 

Experience level: 1 year

Shift: Day shift

Weekly day range: Monday to Friday

 

Work setting: In-person

 Ability to commute/relocate:

            : Reliably commute or plan to relocate before starting work (Required)

 

Work Location: In person

 

Job Requirements
Requirements:

•Ability to work collaboratively with the team to meet shared objectives.

Effective time management.

•Able to multitask and manage competing priorities

•Communicate effectively with teammates, customers, and business partners.

•Proficient with computers.

•Excellent customer service skills.

•Valid drivers' license required.

•Eligible to work in the United States.

•Willing and able to pass a thorough background check.

Preferred Qualifications:

•Bilingual (Spanish).

•Knowledge of the Collision Industry.
Employer
KAIZEN COLLISION CENTER
TRACY SULLIVAN
1405 N Hayden Rd, Scottsdale, AZ 85257
Arizona AZ 85257
United States
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