Full-Time Teller/CSR - Ottawa


First State Bank
1212 LaSalle St
Ottawa, IL 61350
United States

Category
Industry
Banking / Financial Services
Manages Others
No
Experience Required
Yes
Employment Type
Full Time
Work Schedule
Full-Time

Job Description

 

Job Title: Full-Time Teller / CSR

Work Location: Ottawa Branch

Department: Teller/CSR

Reports to: Community President, Ottawa

Full-Time Hourly, Non-Exempt

Part-Time Salaried, Exempt

Salaried, Non-Exempt

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

Duties and Responsibilities:

Teller duties and responsibilities include, but are not limited to:

  • Ø Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
  • Ø Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
  • Ø Enter transactions into the Fiserv Teller product and issue customer receipts.
  • Ø Redeem Savings bonds.
  • Ø Process credit card cash advances.
  • Ø Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
  • Ø Prepare bank cashier’s checks.
  • Ø Explain bank services and charges to customers.
  • Ø Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
  • Ø Balance ATM, coin machines, teller drawer and vault.
  • Ø Promote the bank’s services and cross sell bank products.
  • Ø Make a concentrated effort to solve customer problems.
  • Ø Participate in community activities to enhance public awareness of the bank.
  • Ø Other job-related duties as assigned.

CSR duties and responsibilities include, but are not limited to:

  • Ø Answering phones.
  • Ø Troubleshooting a variety of customer issues.
  • Ø Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts.
  • Ø Assist customers with opening or renewing Certificates of Deposit.
  • Ø Closing accounts.
  • Ø Placing check orders.
  • Ø Scanning.
  • Ø Back up each CSR.
  • Ø Be knowledgeable of Patriot Act.

 

Qualifications:

  • Ø Is willing to learn bank policies, procedures, and general banking practices.
  • Ø Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
  • Ø Possess the necessary judgment that is required to assess, interpret, and meet the needs of the customer.
  • Ø Represent and promote the bank and its various banking products.
  • Ø Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
  • Ø A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education:

  • Ø Two years of customer service experience is a plus.
  • Ø Two years of cash handling experience is a plus.
  • Ø High School Diploma or equivalent required (GED) is required.

 

Physical Requirements:

  • Ø Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ø Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
  • Ø Must be able to lift and carry up to 25 pounds.
  • Ø Must be able to talk, listen, sit, stand, walk, and speak clearly on telephone.

 

Equal Opportunity Employer/Veterans/Disabled                                                11.07.2024
Employer
First State Bank
Melissa Doll
706 Washington Street
Mendota IL 61342
United States

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