IT Support Team Leader

IT Technical Support - Team Leader

TechFox – Woodland Park, NJ 07424

We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients.

Responsibilities:

·         Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them.

·         Provide level II IT support for our clients via phone, in person, or remotely

·         Advanced Server Administration. Workstation \ Printer \ Network troubleshooting

·         Provide training to staff, regarding new tools, solutions, and procedures.

·         Track customer issues and ensure their resolution

·         Document all support work on a timely basis within our ticketing system, adhering to company guidelines

·         Complete special projects as assigned

Qualifications:

·         Advanced troubleshooting and critical thinking skills

·         Superior Leadership/Supervisory Skills

·         At least 4 years of IT support experience

·         Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues.

·         Advanced understanding of TCP/IP networking and Windows Server environments

·         Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security

·         Relevant 2 / 4-year degree required

·         Comp TIA A+, N+ a plus

·         Experience with supporting Apple products, smart phones, and other mobile devices a plus.

·         Job Type: Full-time

·         Job Location: Woodland Park, NJ 07424

·         Required education: Associate

·         Required experience: IT Support: 4 years

·         Required license or certification: Driver's License

·         Schedule: Monday to Friday

·         Company's website: www.techfox.it

·         Company's Facebook page: https://www.facebook.com/techfoxit/

·         Work Location: One location

Benefits:

·         Health Insurance

·         Paid Time Off

Benefit Conditions:

·         Waiting period may apply

·         Only full-time employees eligible

·         This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative