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Market Insights Analyst

The Institute for Healthcare Improvement
53 State St 18th Floor
Boston, MA 02109
United States

Application Closing Date
Experience Required
Degree Required
From $79,414 To $142,946
Per Year    
Employment Type
Full Time

Job Description

Market Insights Analyst (Remote)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

Position Summary

Reporting to the VP of Marketing and Communications, the Market Insights Analyst will lead the market and customer intelligence engine to drive enhanced customer experience, new product/program development, messaging and value proposition development, and organizational strategy.

Principal Duties and Responsibilities

Responsibilities include but are not limited to the following:

  • Build and manage a system that regularly draws on existing sources of market intelligence to help the organization identify trends that affect IHI and to evolve and socialize a deeper understanding of IHI's key audiences and stakeholders.
  • Work collaboratively with cross-functional stakeholders and directly contribute to the successful design, development and launch of solutions that solve for the needs of our clients.
  • Utilize market insights tools and best practices to understand IHI's current and future customers and their needs.
  • Assess effectiveness of messages and value propositions.

Position Knowledge, Skills, and Abilities

  • Market Insights:
    • Proficiency in qualitative and quantitative research methodologies.
    • Ability to analyze market data and extract actionable insights.
    • Skill in identifying and interpreting market trends.
    • Capacity to assess competitors' strategies, strengths, and weaknesses.
    • Understanding of customer segmentation techniques to target specific demographics.
    • Knowledge of consumer behavior theories and principles.
    • Deep understanding of the industry, including key players, regulations, and trends.
    • Ability to forecast market trends and anticipate future developments.
  • Technology
    • Proficiency in managing and organizing large datasets.
    • Skill in visualizing data to communicate insights effectively.
    • Familiarity with statistical analysis software such as SPSS, SAS, or R.
    • Experience with market intelligence tools and platforms.
    • Knowledge of Customer Relationship Management (CRM) systems for tracking customer interactions and behaviors.
    • Proficiency in using business intelligence tools like Tableau or Power BI.
    • Familiarity with social listening tools to monitor online conversations and sentiment.
    • Awareness of emerging technologies relevant to market research, such as AI and machine learning.
  • Professional
    • Ability to lead a team and inspire them to achieve objectives.
    • Strong verbal and written communication skills to convey insights effectively to stakeholders.
    • Capacity to work effectively with cross-functional teams to gather and utilize insights.
    • Ability to think strategically and align market insights with organizational goals.
    • Aptitude for analyzing complex problems and developing actionable insights.
    • Flexibility to adapt to changing market dynamics and priorities.
    • Capacity to make informed decisions based on market insights and data.
    • Skill in managing relationships with internal and external stakeholders.

Position Qualifications


  • Bachelor's degree in business or marketing or commensurate experience in relevant field
  • 7-10 years of product marketing and/or market intelligence experience
  • Technology Experience:
    • Business Intelligence Tools (ex. PowerBI)
    • CRM Systems (Salesforce, etc.)
    • Statistical Analysis Software (ex. SPSS)
    • Microsoft Office Products (Intermediate Proficiency)
  • Willing to travel up to 10%


  • Master's degree in business, marketing, or another related field
  • Experience with product marketing and/or market intelligence in health care or related industry


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

The Institute for Healthcare Improvement
Lily Wenninger
53 State St 18th Floor
Boston MA 02109
United States

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