Product Support Specialist sales SQL nyc


ESR Healthcare
Confidential
Nhc, NY 92126
United States

Industry
Private Sector
Manages Others
No
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Pay
From $65,000 To $65,500
Per Year    
Employment Type
Employee/Contractor
Work Schedule
Full-Time
Travel
No Travel
Military Rank
Other
Primary Military Specialty
Engineering
Secondary Military Specialty
Any
Service Branch
All Branches

Job Description
Experience level: Mid-senior Experience required: 2 Years Education
Experience level: Mid-senior Experience required: 2 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No
JOB DESCRIPTION:

is seeking an articulate, meticulous Product Support Specialist who understands basic SQL and possesses an affinity for working with data and external clients.
The Product Support Specialist will work in a hybrid capacity out of our NYC office.
You'll interact with clients and assess the issues they may have including the installation of our data.
You'll work alongside a team of creative and intelligent individuals, collaborating daily across departments including Data QA and Sales. We're small, nimble, casual (no suits – shoes optional), and passionate about our mission and the projects we create.
We take the long view, emphasizing quality over expediency in all we do.
RESPONSIBILITIES:

Serve as clients' primary point of contact for product/data issues
Use a ticketing system to prioritize and handle client requests
Interact directly with end users via email and occasionally over the phone
Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
Develop and continuously update knowledge management articles
Expand your knowledge of SQL, working with large data sets, and options
QUALIFICATIONS:

Bachelor’s degree
1 – 2 years of experience with product, SaaS, or application support
1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product
0 – 2 years of experience with SQL
An understanding of basic networking concepts
Interest in working with technology.
Database knowledge/understanding is a plus.
Ability to thoroughly troubleshoot and articulate issues to client
Special attention to detail and a willingness to document changes when necessary
Ability to work well with others
ABOUT: began over 20 years ago with the goal of becoming the world's most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used by over 350 investment banks, hedge funds, asset management firms, and academic institutions worldwide.

1.) Please elaborate candidate's experience in application support where they handle production issues and fixing code

2.) Please elaborate candidate's experience in SQL querying skills (like select statements and joins)

3.) Do you require visa sponsorship/transfer now or in the near future (YES or NO)

4.) NYC COVID WORKPLACE REQUIREMENTS: Please check the box to confirm that the on-site component with COVID vaccination requirements is understood.

5.) This position requires the candidate to be fully vaccinated against COVID-19. Is the candidate fully vaccinated against COVID-19?

6.) Please provide the link to candidate’s LinkedIn profile:

7.) What is the candidate’s work authorization status?

8.) What is the candidate’s highest level of education?

9.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

10.) What is the candidate’s desired total compensation? (Please specify base salary vs. commission/bonus expectation)

11.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)
Job Requirements

Experience level: Mid-senior Experience required: 2 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No
JOB DESCRIPTION:

is seeking an articulate, meticulous Product Support Specialist who understands basic SQL and possesses an affinity for working with data and external clients.
The Product Support Specialist will work in a hybrid capacity out of our NYC office.
You'll interact with clients and assess the issues they may have including the installation of our data.
You'll work alongside a team of creative and intelligent individuals, collaborating daily across departments including Data QA and Sales. We're small, nimble, casual (no suits – shoes optional), and passionate about our mission and the projects we create.
We take the long view, emphasizing quality over expediency in all we do.
RESPONSIBILITIES:

Serve as clients' primary point of contact for product/data issues
Use a ticketing system to prioritize and handle client requests
Interact directly with end users via email and occasionally over the phone
Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
Develop and continuously update knowledge management articles
Expand your knowledge of SQL, working with large data sets, and options
QUALIFICATIONS:

Bachelor’s degree
1 – 2 years of experience with product, SaaS, or application support
1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product
0 – 2 years of experience with SQL
An understanding of basic networking concepts
Interest in working with technology.
Database knowledge/understanding is a plus.
Ability to thoroughly troubleshoot and articulate issues to client
Special attention to detail and a willingness to document changes when necessary
Ability to work well with others
ABOUT: began over 20 years ago with the goal of becoming the world's most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used by over 350 investment banks, hedge funds, asset management firms, and academic institutions worldwide.

1.) Please elaborate candidate's experience in application support where they handle production issues and fixing code

2.) Please elaborate candidate's experience in SQL querying skills (like select statements and joins)

3.) Do you require visa sponsorship/transfer now or in the near future (YES or NO)

4.) NYC COVID WORKPLACE REQUIREMENTS: Please check the box to confirm that the on-site component with COVID vaccination requirements is understood.

5.) This position requires the candidate to be fully vaccinated against COVID-19. Is the candidate fully vaccinated against COVID-19?

6.) Please provide the link to candidate’s LinkedIn profile:

7.) What is the candidate’s work authorization status?

8.) What is the candidate’s highest level of education?

9.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

10.) What is the candidate’s desired total compensation? (Please specify base salary vs. commission/bonus expectation)

11.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)
Ratings
1/17/2023
Great firm Esrhealthcare.mysmartjobbboard.com
Employer
ESR Healthcare
Jon Thompson
Confidential
San Diego CA 92126
United States
ESR Healthcare esrhealthcare.mysmartjobboard.com Jon Thompson

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