ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Ticket Specialist Supervisor at Century II Performing Arts & Convention Center in Wichita, Kansas.
SUMMARY:
Supervise part-time ticketing specialists at Century II. Would primarily work during event hours on evenings and weekends, with the possibility of day-time hours during the week. Primary responsibilities include directing the work of part-time staff, physically setting up satellite box office sites, scheduling, addressing complaints, and resolving problems per the direction of Box Office management.
RESPONSIBILITIES:
Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.
Open Century II box office during scheduled business hours and during events.
Serve as manager on duty for box office during events at Century II.
Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
Provide excellent customer service and respond promptly to customer requests for service and assistance; including responding to email inquiries and web form submissions.
Must effectively provide customer service to deal with box office questions independent from box office management.
Ability to work independently and as part of a team.
Position requires the ability to work at all ASM Global facilities in Wichita and Andover.
Regular attendance is an essential job function.
Other duties as assigned.
QUALIFICATIONS:
High School Diploma or GED, some college preferred.
Box office experience preferred.
Two - five years professional work experience.
Supervisory and cash handling experience.
Ability to speak, read, and write in English.
Positive attitude and neat appearance.
Excellent interpersonal communication skills
Exceptional problem solving and conflict resolution skills
Must be able to pass a background/credit check.
SKILLS AND ABILITIES:
Exceptional customer relations and problem solving sills.
Effective oral and written communication.
Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast paced environment.
Ability to operate computerized ticketing system, telephone, copier.
Able to multi-task.
Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Requires ability to work flexible hours, primary hours are for events to include nights and weekends.
Handle cash with great responsibility and make change accurately.
Utilize proper phone etiquette with guests.
Speak and understand English.
Regular attendance is an essential job function.
Perform other related duties as assigned.
OTHER QUALIFICATIONS:
Requires ability to work flexible hours, primary hours are for events to include nights and weekends.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-pasted interaction with large groups of people.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.